Shipping & Return Policy
Effective Date: 06/04/2025
Company Name: National Orders
Contact: [email protected]
Shipping Policy
Processing Time:
All orders are processed within 1–2 business days, excluding holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day
Note: Delivery delays may occasionally occur due to high demand or carrier issues.
Shipment Confirmation & Tracking:
You will receive a shipment confirmation email with tracking information once your order has been shipped.
International Shipping:
We currently do not ship outside the U.S. For international inquiries, please contact [email protected]
Damages:
National Orders is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Retain all packaging materials and damaged items for proof.
Return Policy
Return Window:
We accept returns within 15 days of the original purchase date. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
Non-Returnable Items:
- Custom or personalized products
- Final sale or clearance items
- Opened or used earpieces (for hygiene reasons)
Return Process:
To initiate a return, please contact us at [email protected] Upon approval, we will provide instructions for sending back your item. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds:
Once your return is received and inspected, we will notify you of the status. If approved, a refund will be issued to your original payment method within 5–7 business days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected]