Motorola Solutions Safe Utilities

ALERT OF ESCALATING CUSTOMER INTERACTION A field worker’s customer service call becomes confrontational so the worker presses the emergency button on their radio to alert the control room. Simultaneously, the customer calms down as they notice the worker is wearing a body worn camera. DETECT REAL-TIME VIDEO VERIFICATION Control room operator determines the location of the distress signal/worker, via the emergency alert, and views live video stream from their body-worn camera. ANALYZE FIELD COMMUNICATION Control room operator sees the situation is under control but verifies that the worker is now safe over their radio. COMMUNICATE INCIDENT DOCUMENTATION An incident is logged with pre-populated fields and relevant data for analysis and claims. RESPOND FIELD WORKER SAFETY Use Case